This is caused by Instagram's recent limits. Certain accounts time-out while refreshing due to a few reasons: 1. The account follows more than 1000 people or has more than 1000 followers, 2. The account has more than 500 posts to scan. 3. We recommend only refreshing once an hour if your account is larger than 1000 followers.

Solutions:
1. Change your password. This will log you out of any other third party apps that may be using up your limits.
2. Only scan your account once an hour.
3. If the issue persists please wait a couple hours.
Note: The limits inside our app are different from Instagram's official app. This means even if your Instagram app is working fine followmeter might still be limited.

This issue has been fixed on Android. Please download the latest version.
Clear all the inaccurate lists and restart the app then refresh. If the lists are still inaccurate please delete the app and reinstall the latest version.

The problem occurs when the data is being refreshed and the data is not properly synced. We are working to fix this issue and should have an update out very soon for iOS.

Possible reasons for refresh errors:
1. Your internet connection is poor.
2. Your account was logged out. You will need to go to settings and try to log back in.
3. Instagram servers are currently down.
4. You have been refreshing to many times in a short period of time and reached a limit.

If you got an error refreshing try this:
1. Try closing the app. Wait 24 hours and try again.
2. Try logging out of the app and logging back in.
3. Try downloading the latest version, if you've not updated. We try to make the app better with each version.

If you continue having issues with refreshing please tap the "Ask Question" button below and send us a message.

Followmeter has to scan thousands of data points to show you accurate analytics.
Depending on how large your account is the scanning might take from a few seconds to a few minutes.

When a user deactivates their account they aren't considred an "unfollower". Check your "activity feed" to see if they show up there. Also sometimes the "follower list" and "follower number" on Instagram is not accurate.

You will need to refresh your stats for them to update. Tap the refresh icon in the top right corner of the dashboard where you see your profile picture.

Congrats on having a huge account! Unfortunately some features are only available for smaller accounts due to technical limitations. If you have a large account (15,000+ Followers) we recommend you use the analytics Instagram provides to business accounts. You can access Instagram Analytics by converting your profile to a business account.

Go to the settings page, and tap 'Add another account'. Enter the account username and ORIGINAL password used when you set up the account.
Shared passwords are currently not supported by followmeter. The ORIGINAL password will still work to log in to the second account.
If you don't remember your original password, you can reset it on the Instagram app or website.

Your account has been temporarily limited by INSTAGRAM. This limit is not set by us. This means Instagram has flagged your account for overusing the follow & unfollow action.
1. Make sure your account is not logged into any 3rd party apps that automate "follows & unfollows". You can try changing your password. This will log you out of all 3rd party apps including ours. You will need to re-login into followmeter.
2. This limit can last for a couple days. Make sure to not overuse other features including liking too many posts or comments during this time. Simply use your account normally until the ban is lifted.
3. Once the ban is lifted do not follow or unfollow too many people at once. Start out at 10 people a day for a week. Never follow/unfollow more than 200 people a day after that, even in the official app.

TRY THIS:
1. Open browser on your phone and go to www.instagram.com and login.
2. Once you are logged in try unfollowing someone.
3. If you are able to successfully unfollow someone on www.instagram.com open followmeter and see if you can now unfollow from our app.

To help reduce spam, we do not recommend anyone to follow/unfollow more than 100-200 people a day. We recommend that you follow/unfollow less than 20 users an hour, and a maximum of 100 users in a day. If you follow/unfollow too many people Instagram might block your account.

We set limits on refreshing to keep you in good standing with Instagram and prevent errors caused by refreshing too quickly.

Make sure that the push notifications setting is turned on in the settings page. Also you may want to check your phone's app settings to make sure you did not block notifications from followmeter.

When logging into followmeter, you may receive an email saying there was an unusual login attempt. This is completely normal and is a safety measure Instagram has built into their platform to help you detect unauthorized access. When you get the email make sure to look at the "time" and "location". Sometimes the location is slightly inaccurate when you are using cellular data. If you ever get an email like this and you do not recognize the time and location we recommend you immediately change your password.

Your privacy is extremely important to us. We do not access or store any of your private data. All of your analytics data is processed and stored locally on your phone.

1. On the settings page tap the 3 dots next to the account you would like to remove.
2. You will be asked if you want to remove your account. Tap Remove.
3. Uninstall the app. We do not store any data on our servers. Once you delete the followmeter app all of the analytics data stored on your phone will be permanently deleted.

The basic app features are completely free. You don't have to buy anything to view your basic analytics. When you updgrade to PLUS you unlock all the premium features.

To restore your purchases, simply go to the settings page and tap "Restore Purchases". The app will check with Apple and Google to see if you made the purchase before. Make sure you are signed into the same iTunes or Google Play account that you purchased with previously.

If you are still having trouble we can help you restore your purchase manually.
Send us an email to support@followmeterapp.com with:
1. Your receipt
2. instagram username
We usually respond within 24 hours.

Followmeter PRO is a ONE-TIME PAYMENT. You buy once and unlock the premium features forever.

Sorry that you are not enjoying the app! We are constantly working to improve our app by adding new features and fixing various issues. Unfortunately we cannot provide refunds at this time.

Our discover page allows you to find awesome pages to follow from our followmeter community. You can also add your account to discover for other people to check out. Discover promotions last 24 hours.

Secret Admirers are people who liked your recent posts but are not following you. If your account is private it means they are people who liked your posts but are no longer following you.

Ghost Followers are people who are following you but have not liked or commented on any of your recent posts.

We cannot track your previous blockers. We can only track new blockers. When you get a new blocker you can check who they are in the activity feed or the blockers page.

Your top likers are friends or fans that gave you the most likes on your recent posts.

Your top commenters are friends or fans that gave you the most comments on your recent posts.

If you have Followmeter PLUS you can tap on any profile picture and see it in its original size and quality.